At the recent annual conference the team at Simplicity Loans and Advisory took time to celebrate some of the great performances from 2021.
“Reward and recognition are a key part of our high performance culture.”
“The team works extremely hard to deliver for customers day in day out. The business is committed to celebrating and recognising that commitment.”
Director of Sales, Ryan Nelson continued “the conference was not only important for looking into the future, but it allowed us to connect as a team and spend time reflecting on what had been achieved in the past”
“We have a range of quarterly, annual and lifetime awards that focus on strong behaviours and delivery for our customers.”
The SLA business is built around the ethos that you must keep the customer at the centre of everything that you do. With a net promoter score of in excess of 9.5 out of 10 for 2021 it’s clear that the strategy is working well.
“It’s simple really” says Nelson. “You can’t win an award without demonstrating our core values. It’s not just what you, but how you do it that matters.”